VA now using outside pharmacy pick-up

BY STAFF REPORTS
04/05/2020 03:00 PM
TULSA – Because of the COVID-19 pandemic, the Eastern Oklahoma Veterans Affairs Health Care System is mailing all non-emergent medications to veterans.

For emergency medications, the Jack C. Montgomery VA Medical Center is operating an outside pick-up window next to the Primary Care entrance. We are no longer dispensing medication inside the medical center.

“In our continuing efforts to provide a safe environment for our Veterans and employees, we have created a Pharmacy Window outside of our facility,” Brian Jones, Pharmacy Service chief, said. “This allows us to follow guidelines of social distancing. We ask Veterans to only use the outside window for emergency medications and please refill their non-emergent medications using mail delivery.”

The outside pharmacy pick-up hours are 8 a.m. to 4:30 p.m. Monday to Wednesday, 8 a.m. to 6:30 p.m. on Thursday, 8 a.m. to 4:30 p.m. on Friday and 8 a.m. to 2:30 p.m. on Saturday.

For a mail delivery of non-emergent medications, patients should order refills at least 14 days in advance using either option below My HealtheVet at www.myhealth.va.gov, calling the automated refill line at 1-888-397-8387 (press 1 for pharmacy) or mailing in refill slips.

If patients have prescriptions from a community provider or if they are out of critical medications such as insulin, blood pressure, mental health and anti-coagulation medications, they should come to the VA Outpatient Pharmacy in person in either Muskogee or Tulsa.

“It is never too early to order your medications,” VA officials said. “We encourage you to order your next refill as soon as possible.”

Officials said if patients have less than five days of medication remaining or have other pharmacy questions, they should call 1-888-397-8387, press 1 for pharmacy and then press 2 for pharmacy staff.  

To track the delivery status of medications, sign up for informed delivery through the U.S. Postal Service at https://informeddelivery.usps.com.

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